Its papers are efficiency and innovation, two must-haves to compete in the document management sector and in the digitization of paper archives. However, the way in which Andrea Artusi and his team at FDM Business Services have played it in recent years has been particularly skilful because the company, founded in 1999, has earned a leading position at national level, in its segment. . A good boost also came from the Corvallis group, one of the main IT providers on the Italian market, of which FDM joined in 2013. And on the sails of management the wind of a growing market has blown, which is transforming but with fundamental solids. Worldwide, according to the Global Document Management Software Market Report, the document market will reach $ 980 million by the end of 2023, with an annual growth rate of 3.6%, a market that will reward those who are already able to provide services with a high information value based on specialist skills and a high level of technology. Tools that are not lacking in the FDM toolbox.
A proof of its success and in numbers. With more than 2 million web accesses every year in the Customer Experience area, FDM is registering a growth of more than 10% this year, almost three times the market according to the data of the report, which certifies revenues above 25 million. euros (they were 22.3 in 2018), with a margin of over 3.1 million. The result was achieved with a staff of 300 employees located in 4 operational offices, 2 data centers and 5 document centers scattered across Veneto, Friuli, Lombardy, Valle d’Aosta, Lazio, Umbria and Puglia. “We have over 300 customers but 50-60 are the reference ones”, explained Andrea Artusi, CEO of FDM Business Services. 46% are banks and insurance companies, 49%
from industry and diversified service in the automotive, oil & gas and pharma markets, 5% from the public administration. “Most of the customers are international or rather Italian branches of international customers”, explained Artusi. Among these, the major banks in the world and the pharma multinationals have their document processes managed in outsourcing by the Milanese company. The FDM Business Service offer ranges from business process management, record & document management and customer experience services: from paperless dematerialization and information capture processes, to the mailroom, to outsourced process management, to digital preservation, up to physical archiving of documents. Among the sophisticated services, intelligence document automation recognizes the type of information to be managed as input, a process that is normally carried out by an operator, but, with hi-tech technology, goes automatically and the operator is diverted to other sensitive phases, such as control. With robotics, FDM manages the investigation of loan contracts, with checks on external databases, replicating the operations of an operator. The results achieved are not enough, however, for Artusi and his team, who are moving to further grow through acquisitions, following the strategy started last year, when UBM Business Services was taken over, 60 employees and 3.3 million turnover, specialized in consulting and in the provision of business process outsourcing services. This year it was the turn of Parametrica Pension Fund, specialized in technological and administrative solutions for supplementary pensions, of which FDM has acquired 70%. Meanwhile, negotiations are underway with an international financial group to launch a project to open service branches in Italy, Spain and Germany. “We are also working on other dossiers and we are especially interested in landing on the Northern European market”, revealed Artusi. And at the same time Artusi, confirming the dynamism of his group, decided to acquire a stake in the capital of a newly established company in North Africa, again in the document sector, with employees and local partners. Spain and Germany. “We are also working on other dossiers and we are especially interested in landing on the Northern European market”, revealed Artusi. And at the same time Artusi, confirming the dynamism of his group, decided to acquire a stake in the capital of a newly established company in North Africa, again in the document sector, with employees and local partners. Spain and Germany. “We are also working on other dossiers and we are especially interested in landing on the Northern European market”, revealed Artusi. And at the same time Artusi, confirming the dynamism of his group, decided to acquire a stake in the capital of a newly established company in North Africa, again in the document sector, with employees and local partners.
